1 - It is compulsory to wear a mask?
Outdoor there is no obligation to wear a mask and even while seated at the restaurant is not required. Right now, the mask should only be used indoor where social distancing cannot be respected.
2 - Are hand sanitizers present in every public spot?
15 sanitized stations have been installed near all common areas
3 - How will the entrances to the swimming pools be organized? Is there a maximum number of people who can enter? Do you have entry shifts? What are the rules to access?
All pools are open and equipped with deck chairs and umbrellas that will be sanitized every time. There is a maximum number of people who can access to guarantee the required social distancing. Lifeguards and traffic lights placed at the entrances will ensure your safety. The maximum number of people will be defined according to the guidelines and reported outside each pool. It is necessary to use the cap, and to take a soapy shower as well before the use of the tub.
4 - Are the toilets and showers open? How often will they be sanitized?
All the toilets are open, equipped with sanitizer. They will be sanitized at least 3 times a day. To maintain the correct distancing some sinks will not be usable and marked with special signs.
5 - It is allowed to go to the beach? Are there any limitations?
Yes, the beaches are open, while the pier is still closed. There are no limitations at all, even if we recommend that everyone respect the safety distances.
6 - It is still possible to rent bicycles?
Yes, it is. The bicycles will be sanitized and checked at the end of every rental.
7 - Is the SPA Harmonia open? What’s about the stream-bath and the sauna?
Harmonia is open, as far as massages and aesthetics concerned. The gym is also open as well but sauna and stream-bath are currently still closed.
8 - What are the rules for entering the restaurant / bazaar and supermarket?
It is mandatory to wear the mask while entering the restaurant, but it can be removed at the table. Botanika has also organized a delivery service and the order will be taken directly to the pitch or accommodation. The use of the mask is mandatory inside the supermarket and bazaar for all your stay in it.
9 - How are the accommodations sanitized?
After each departure, all accommodations will be sanitized with hydrogen peroxide and medical-surgical devices. A seal will be placed at each sanitation that you will find outside the house with the date on which the treatment was carried out.
10 - Is it safe to use air conditioning in the accommodation?
Absolutely, the filters will be sanitized every cleaning.
11 - In the surrounding villages are commercial and recreational activities and amusement parks open? What’s about the bars at the beach?
All shops and bars are open from the end of May, while the amusement parks as Gardaland and Caneva are opened by reservation.
12 - As far as the animation concerned, will children be able to participate in the activities? Are the playgrounds inside the campsite open?
The children can join the miniclub from June 12th. It is required a registration for all children, but our staff will help you in the process. The playgrounds are open and constantly sanitized, while the baby dance will be active from the first days of July. For the moment beach volleyball and soccer fields are opened in the morning for activities with the animation team and in the afternoon by reservation.
13 - When does the campsite open?
The campsite will reopen on Friday 12 June
14 - I have a booking for 2020 but can’t come (due to government travel restrictions). Can I move my deposit to 2020 to 2021?
Of course. Just contact the reception and let us know the new dates. Subject to availability we will move your booking to the new period requested.
15 - Can I postpone my stay to a busier season in 2020? Do I have to pay a surchage?
I can move my 2020 stay, subject to availability, to any season for the same price as the original booking. If I have made a booking for low season and I want to change it to a higher season I will pay the price of the previously booked season. However, if the price is lower the price will be reduced to that of the chosen season. There are no surcharges to pay. If I wish to change the accommodation type, the difference to pay between the two types will be calculated in the new chosen season.
16 - If I change my booking to 2021 will the price stay the same or change?
The prices for 2021 are the same as 2020. If I book for the same season as this year there will be no price increases until the end of the 2020 season, when the new price list is released. Anyone who has booked before the end of the 2020 season and has paid a deposit will not be liable to price increases even if there are changes to the price list. However, you cannot change seasons in 2021 for the same price. If you change season you will pay as per the price list. The bonus implemented in 2020 for changing season is not valid for the 2021 season.
17 - What are the repayment schedules?
La Rocca Camping Village will refund the deposit to anyone making a written request by the deadline specified in the company policy within 2020. That's why we recommend you to apply for the Holiday Voucher, for your maximum convenience.
18 - I don't know the dates of my next visit. Can I cancel my current booking and notify you as soon as I know? Can I receive a voucher to use for my next stay?
You can cancel your booking when you want within the terms of company policy. If you apply for a Holiday Voucher you can keep the deposit for 18 months without losing it. If you don't use the voucher within these 18 months, La Rocca will refund the entire amount paid including booking fees at the end of the 2021 season.
19 - How can I use a voucher?
The use of the voucher during its period of validity is unlimited. I can use it both as a new deposit for a new booking and for a stay, showing the letter on arrival. The voucher is not transferable and cannot be sold to third parties unless requested in writing and motivated, and after confirmation from the booking office.
20 - What is the deadline for cancellation?
According to the new company policy the new cancellation deadline to save the deposit is 14 days before the date of arrival until 30 June 2020. After this date the deadline is 30 days before arrival, unless previously agreed directly with the booking office.
21 - Will the restaurant, market and swimming pool service be provided at the opening? Delivery service to the accommodation (food)?
Yes, all services will be open. Obviously subject to compliance with the protocol imposed by the competent authorities, which will be displayed both at reception and published on our website.